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Visit
our Moving Advice and Resources section.
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Booking Agent
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The booking agent or "booker" is the agent you choose
as your mover (ie. Spirit Relocation). If they are a member
of a van line, they register your move with the van line and
coordinate all of the dates and services to be performed during
your move. This agent oversees your entire relocation. |
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Origin Agent |
The origin agent may also be your booking agent. This is often
the case with the exception of moves for corporate accounts
that are handled by specific agents sometimes located in different
cities. The origin agent handles costing your move, packing,
crating, third party services, etc. and is your local contact
for the preliminary portion of the move. They are responsible
for advising your booking agent of any changes or problems which
may arise during the move. |
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Destination Agent |
This is your local contact at destination who usually arranges
a crew for your driver to assist in unloading, organizes your
unpacking crew and reconnections and is one of your contacts
for updates on the status of your shipment while in transit.
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Consignee |
This is the person to whom the shipment is to be delivered.
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Consignor |
This is the person from whom the shipment is to be picked up.
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Order for Service |
You should receive this document or a detailed estimate from
the mover prior to the move taking place. This will outline
all services to be performed by your mover including the weight,
pack, load and delivery dates, special services such as crating
or third parties etc., as well as cost outlines. Some move costs
are guaranteed within a certain percentage, some shipments are
weighed in order to determine the cost (exclusive of additional
services). |
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Bill of Lading |
This will arrive with the driver and crew on load day. It should
list the terms and conditions agreed upon for the move including
the delivery address, transit times, cost (if guaranteed), insured
value of the shipment, etc. It is a contract that the driver
will require you to sign prior to loading, acknowledging your
agreement with the terms stated. |
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Registration Number |
This is the tracking and identification number assigned to your
move by the mover. It should be printed on your Bill of Lading.
Refer to the registration number whenever you are contacting
your mover. |
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Inventories |
This is a numbered list of all items loaded onto the moving
van with the condition of furniture pieces noted. Cartons will
be noted as packed by the van line, or ""PBO"
packed by owner. A copy must be kept for your records. |
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Exceptions |
This is a section on the Inventory Sheet for you to note exceptions
to the condition of your furniture or cartons upon delivery.
Any damage or missing items should be noted in that section
prior to signing for delivery. A copy must be kept for your
records. (You have up to 60 days to inspect your goods for missing
or damaged items). |
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Overflow |
Insufficient space on the moving van may result in some of your
belongings being left behind for the next truck headed to your
area. The items left behind for the next truck should be the
least essential items. If there is a possibility of not getting
all of your goods on the truck be sure to leave the nonessentials
for the last to load. |
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Insured Valuation |
This is the amount you have decided to insure your shipment
for. This should be written on your Bill of Lading. This indicates
the maximum amount for liability due to loss or damage by your
mover. Should you not opt to insure your shipment, coverage
will extend only to the amount required by law under the tariff
that you are moving. This is often a sum such as $0.60 per pound
per item based on a standard list of weights per article. |
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Storage |
Should you be unable to accept delivery of your belongings within
the standard transit time for the volume/distance of your shipment,
you may require storage at your origin or destination agent's
warehouse. The 2 types of storage are called Storage In Transit
SIT - (up to 60 days from the date of loading), and Long Term
Storage - LTS over 60 days from the date of loading. |
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Long Carry |
Should it be impossible for the rear of the moving van to come
within a certain distance from the entrance of the home (usually
75 feet), additional charges may be applied based on the extra
distance. |
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Shuttle Service |
If the assigned moving van is unable to get within a reasonable
distance of your home, either at origin or at destination, a
smaller truck may be required to shuttle your belongings to
or from the moving van. This may be the case with very narrow,
winding driveways, blocked access due to trees, steep and unstable
roadways or weight and height restrictions on bridges and overpasses. |
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Stair Carry |
Ordinarily, carrying your belongings up or down 2-3 flights
of stairs is included in the cost of your move. Additional flights
of stairs will increase the time normally allotted for loading/unloading
and will increase the charges. Some estimates include a flat
City Surcharge to cover these charges. |
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Elevator Carry |
The cost for your move should normally include transporting
your belongings within certain floors by elevator (usually 1-5
floors). Should your goods be moving to or from more floors,
this will increase the time normally allotted for loading/unloading
and will increase the charges. Some estimates include a flat
City Surcharge to cover these charges. |
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Extra Pickup or Delivery |
Extra charges may be applied for any stops other than your origin
and destination address, for pick up or delivery of additional
items. |
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Hoisting |
This additional charge may be applied should any of your goods
not fit through any doorways or staircases. Hoisting a piece
of furniture through a window may be necessary in order to remove
it, or place it in your home. |
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Bulky Articles |
Some items such as boats, cars, snowmobiles and trailers incur
additional labor during the loading and unloading process. They
also consume more space in the moving van in proportion to the
actual weight of the item. Extra charges may be applied to these
items. |
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Third Party Service |
For services contracted out to someone other than your mover
such as appliance servicing, waterbed service, and housecleaning
additional charges may be applied. |
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Transportation Surcharge |
These are often applied when the pickup or destination locations
are in very remote areas, causing loss of extra or return weight
for the van line. |
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